Frequently Asked Questions

How can I be sure my Dog will eat it?

Great Question! This is EXACTLY why we decided to give you the first Trial Bag… for FREE! We know that dogs are sometimes picky eaters and we don’t want you to buy something that your dog won’t eat. That would not benefit You, Your Dog or Us.

The single goal of this FREE BAG is to insure your pup will eat it. That’s it. Nothing else. You might see some results during this FREE Trial period, but you probably won’t. Results come with TIME. We promise, if you give your Fur Buddy Ruff Greens® for at least 90 days, you’ll have a healthier dog. Try it for FREE to see if Ruff Greens® will work for your Pal the same way it has helped thousands of other dogs.

What is the Ruff Greens® Loyalty Club Program?

Our Ruff Green Loyalty Program allows you to receive a 25% per bag discount off of the regular price on every order of Ruff Greens®. Then monthly, we will send your Ruff Greens® Canine Supplements at the shipping frequency you calculated according to the size and number of pets you have and how much Ruff Greens® they each get per day. As long as you stay on the program you will continue to receive the 25% per bag discount, although you may cancel at any time for any reason with no cancellation fees or penalties.

You’ll want to call our office and speak with a Team Member to insure you are getting the correct amount of Ruff Greens® based on the size (and number) of your Dog (or Dogs) every month.

What is Ruff Greens®?

We are glad you asked! Ruff Greens® is a powerful nutritional supplement that puts INTO your Dogs food all the essential things that their diet is lacking! It contains 25 ALL NATURAL Essential Vitamins and Minerals, 20 Digestive Enzymes, 15 Powerful Strains of Probiotics, Omega Oils 3, 6, 9 in the correct ratios for Dogs and Tons of Naturally occurring antioxidants and is 100% VEGAN. Ruff Greens® is loaded with the ‘Healthy Head to Tail Nutrition’ your barking buddy has been missing. And all in a delicious powder that most dogs …ABSOLUTELY LOVE!

Does Ruff Greens® contain any Meat or Meat By-Products?

Ruff Greens® does not contain any meat or meat by-products. It is a 100% VEGAN Plant Based Product that is loaded with healthy Bio-Available Proteins, Vitamins, Minerals, Enzymes and Probiotics your dog needs for Superior Health.

By the way, equally important is what is NOT in Ruff Greens®. It contains NO: GMO’s, Antibiotics, Hormones, Fillers, Artificial Sweeteners, Colors or Flavors and absolutely NO Chinese Ingredients. Ruff Greens® is Expertly Made in the USA!
What are the benefits of Ruff Greens®?

Truthfully, that answer is as varied as the number of dogs there are in America. No two dogs are alike, and so each dog receives a unique set of benefits. Read our reviews and you will hear just some of the benefits that Ruff Greens® Customers are reporting.

If you are wanting to help your pet live a longer, healthier life then this may the product you’ve been searching for. If your Furry Friend has excessive itchiness, lack of energy, digestive issues, smelly breath and stools or other health issues, Ruff Greens® Customers tell us that it helps with all of those issues and also give them many more happy years with their pet!

It says ‘Complete and Balanced’ on my Dogs food, do I really need to give them more nutrition?

The extreme heat and pressure of the manufacturing process of pet food is essential to keeping the Shelf-Stable for 2 to 3 years. Pet foods that are made at such extreme pressures kill off all of the vital and naturally occurring nutrients from your dog’s food. Essentially, your dog’s food is literally ‘Dead Food’ with no live nutrients or nutrition.

Most Dog food companies spray on synthetic vitamins at the end of the manufacturing process so they can CLAIM: “Complete and Balanced” nutrition. Unfortunately, synthetic vitamins are not absorbed by your pet in the same life-giving way natural vitamins are and thereby they are just ripping the public off and exposing dogs to dangerous synthetic vitamins.

We’re sure you have heard about all of the PET FOOD recalls and dangerous Chinese Ingredients that are just horrifying to read about. Ruff Greens® only uses “LIVE” nutrients in our manufacturing practices and none of our ingredients are exposed to extreme pressure and heat. This ensures the fragile All Natural Vitamins and Minerals, Digestive Enzymes, Omega Fatty Acids and Probiotics are delivered to your dog in the live state they need. The “LIVE” nutrients of Ruff Greens® ingredients also ensures it’s easy on the metabolism of your Dog. This is why Ruff Greens® is so critically necessary and beneficial for your Dog, even if they are getting a high quality, expensive dog food or you are making their food at home. BALANCED NUTRITION is the key for the Great Results Dogs get from Ruff Greens®.

What is the shelf life of Ruff Greens?

An unopended bag of Ruff Greens® has a shelf life of 2 years from the manufactured date.

What flavor options are there for Ruff Greens®?

Currently, there is only the ‘Original’ flavor of Ruff Greens®. We don’t have to use flavors or sweeteners to make dogs love this product. Most Dogs will eat it right from your hand. We believe this is what is best for your Dog. At Ruff Greens, we have a saying: “If we wouldn’t take it home to our Dogs, we won’t send it home to yours.”

What differences can I expect to see in my Dog?

Every dog is different and we don’t know what issues your dog is dealing with, so we really can’t speak about “Your Dog”. However, most people who get their dog on the Ruff Greens® and then keep them on the product, tell us that within the first 4 weeks, they notice their pet is not scratching as much, their coat looks better, their energy and mobility have increased and their digestion is better and breath smell has dramatically improved. After 90 Days, most of the complaints that owners had were resolved and as they kept their Dogs on Ruff Greens®, their Dogs just continued to improve. We are confident that you will have the same results.

Does Ruff Greens® need to be refrigerated?

The short answer is NO. However, it is best kept away from direct sunlight and in a cool environment. TIP: If you are using more than 1 bag or a Tub of the Pack Pak of Ruff Greens® per month, we suggest refrigeration or freezing some of the product when you are not actively using it. Freezing or refrigerating Ruff Greens® won’t hurt it a bit and will actually preserve the freshness.

Can I give my dog Ruff Greens® more than once a day?

Yes, and many people who have the time, do so. You can break up a full dose and provide it throughout the day. However, once you have fully introduced the product to your pet, you can simply provide them one serving based on their size per day and trust they are getting what they need to live a longer and happier life! By the way, if you give your Dog slightly MORE than the daily dose, that won’t hurt them either. And if you have a pregnant Dog, or an elderly dog, you should probably work your way up to double the daily dose.

How long will it take to receive my order?

We are closed on Saturday and Sunday to give our Team Members time to spend with their families. So, depending upon your location and what day of the week you ordered, (ie. Friday as opposed to a Monday), your package should arrive between 2-3 business days. Expedited shipping is available upon request with a customer service representative. You will receive an email with tracking information after every order is placed. If you have any questions about your order, you can always call one of our Team Members at 833.RUFF.DOG 214.RUFF.DOG and we’ll happily track your package for you and let you know where it is in the process.

Does Ruff Greens® have to be given with food?

Ruff Greens® and the other Ruff Greens® nutritional products can be given at any time of day, with or without food. They can even be given as a treat daily. Ruff Greens® and the other Ruff Greens® Products contain All-Natural ingredients that will not have any negative reactions with any medications your pet may be taking.

How much should I give my pet?

Please contact one of our Team Members to obtain specific dosage recommendations for pet specific needs. The recommended maintenance dosage of Ruff Greens® for a pet that weighs less than 40 lbs. is a 1 Tablespoon daily. Pets over 40 lbs. would require up to two Tablespoons per day.

For those pets with special needs or that might be pregnant, we typically recommend that you gradually increase the daily dose to 2 times the standard daily dosage listed on the package to speed up the process to optimal health. Once your pet is 'on the mend' or has weaned her puppies, you may reduce the dosage back to the original suggested dosage. The initial loading dosage we recommend is dependent upon your pet's weight. Please contact one of our Team Members with any questions.

Do you accept payment via PayPal?

Yes and No. One time purchases of Ruff Greens® or ancillary products that are not on a recurring basis may be paid using Credit Card, Debit Card or PayPal. However, due to PayPal policies and procedures, we cannot accept PayPal for Recurring or Subscription Orders. Ruff Greens® FREE Bag and Loyalty Ship orders may ONLY be paid using either a Credit Card or Debit Card. Sorry for any inconvenience this may cause.

What is your return policy?

At Ruff Greens, Inc. we strongly believe in our products and want you to be fully informed and satisfied with the purchase you have made with us. Because the JumpStart program is FREE, there are no returns of this product. We do however allow returns for other Ruff Greens, Inc. products including your 1st purchase of the 30 Day Ruff Greens package. The Ruff Greens Pack Pak is not eligible for returns. In order to process any return, you must call first to get a RMA (Return Merchandise Authorization) and the product must be UNOPENED and in sale-able condition and that it was purchased directly from Ruff Greens, Inc. (online or over the phone) and received back within 30 days of original shipment.

Any refund of a return with a proper RMA will be charged a 20% restocking fee and be refunded less original shipping and handling costs. We respect your desire to return purchased merchandise. We do our best to minimize processing times but are not in control of the processing time of your financial institution. In most cases, refunds will be processed within 10 days once we receive all the required information and/or the product(s). Please note: We are not responsible for the amount of time it takes for your item to be returned to us and all return shipping costs and tracking of your return are your responsibility. NOTE: One exception in this Policy is any of the Ruff Greens, Inc. ‘Ruff Dog Toys’ that come with a Life-Time Guarantee. These too require a RMA and customers must pay for the shipping costs both ways but the replacement item is Free of Charge.

Are there any negative side effects to Ruff Greens®?

Ruff Greens® is a natural supplement made from the finest and highest quality ingredients. Those ingredients are guaranteed for purity, safety, quality and effectiveness. It would be very rare however, we suppose it is possible for some pet to be sensitive to an ingredient in any food based product. If your pet has a known food allergy, we recommend reviewing our ingredient list or consulting with your Vet prior to purchase.

Is there any way that Ruff Greens® won’t improve my Dogs Health?

YES. Ruff Greens® has 25 All Natural Vitamins and Minerals, 20 Digestive Enzymes, 15 Powerful Probiotics, Omega Oils 3, 6 and 9 and tons of Anti-Oxidants … However, if you leave it in the bag, it will do your Dog absolutely no good. Whatever you do, however you do it, get this product into your Furry Friend on a regular basis for at least 90 Days and we promise your Pet’s health… WILL IMPROVE.

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