At Ruff Greens, Inc. we strongly believe in our products and want you to be fully informed and satisﬁed with the purchase you have made with us. Because the K9 VitaSmart 14 Day Jump Start program is deeply discounted, there are no returns of this product. We do however allow returns for other Ruff Greens, Inc. products including your 1st purchase of the 30 Day K9 VitaSmart package. The Ruff Greens Pack Pak is not eligible for returns. In order to process any return, you must call first to get a RMA (Return Merchandise Authorization) and the product must be UNOPENED and in sale-able condition and that it was purchased directly from Ruff Greens, Inc. (online or over the phone) and received back within 30 days of original shipment.
Any refund of a return with a proper RMA will be charged a 25% re-stocking fee and be refunded less original shipping and handling costs. We respect your desire to return purchased merchandise. We do our best to minimize processing times but are not in control of the processing time of your financial institution. In most cases, refunds will be processed within 10 days once we receive all the required information and/or the product(s). Please note: We are not responsible for the amount of time it takes for your item to be returned to us and all return shipping costs and tracking of your return are your responsibility. NOTE: One exception in this Policy is any of the Ruff Greens, Inc. ‘Ruff Dog Toys’ that come with a Life-Time Guarantee. These too require a RMA and customers must pay for the shipping costs both ways but the replacement item is Free of Charge.